DAY TRIP BOOKING TERMS AND CONDITIONS
Cancellation/Amendments by you prior to activity date
We understand that sometimes things go wrong and there may be rare cases where you need to reschedule your session. ExploreTheOutside will reschedule or refund your session(s) subject to the table below, and try get you active again on the date of your choice. Please be aware that programming changes are subject to guide availability and that second choice dates may take time to find. If you decide to cancel/postpone your booking, this is what you can expect:
- Up to 3 days before – 100% refund
- Between 3 days and 1 day before – 50% refund
- Less than 1 day before – Zero refund
Cancellation/Amendments by us prior to activity date
There may be times when we need to make necessary changes to existing bookings due to extreme weather or staff sickness (rare). In these cases we will do what we can to let you know of changes prior to the start of your session and in the event you are un-contactable prior to the session, ExploreTheOutside will let you know of changes at our activity spot and we can discuss the options available. We are in the business of teaching and adventure, which means that if the weather changes, we sometimes need to change our programme. In the event that the session you booked is unable to take place, we will offer an alternative adventure activity that is suitable for the conditions. If we decide that the conditions are unsuitable for any activity, we will rearrange, refund your booking or offer a credit note that you can use in the following days.
Each participant must fill in a Registration Form on the day of his/her activity which includes a medical declaration that acknowledges that they are aware of the level of exertion they are about to undertake. We can store phones, wallets or keys whilst you are with us even though it helps us if you minimize the amount of belongings to bring with you. Items left in our care are left at the owners’ own risk and personal items taken on sessions remain at the participants’ responsibility.